WSCAP eLearn Academy
Course Catalog


 
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All Courses
Alzheimer's and Other Dementia: Empowering Communities Around Awareness
This course emphasizes the power of prevention, early action, and community-level education to reduce the risk and impact of dementia. (30 min)
CAP Infinity Basic 2.0
CAP Infinity Basic 2.0 is an introductory course for Community Action staff to fulfill the continuous improvement training requirements from DCED Directives 2022-08. (90 min)
CAP Infinity for Boards 2.0 - Basic
CAP Infinity for Boards 2.0 is designed for board members of Community Action Agencies across Pennsylvania to fulfill the continuous improvement training requirements from DCED Directives C2022-02 and C2022-03.  The Basic course will fulfill the funder requirements. (45 min)
CAP Infinity for Boards 2.0 - Intermediate
CAP Infinity for Boards 2.0 is designed for board members of Community Action Agencies across Pennsylvania to fulfill the continuous improvement training requirements from DCED Directives C2022-02 and C2022-03. The Intermediate course allows you to build upon the basic tenants to further drive continuous improvement. (30 min)
CAP Infinity Intermediate Continuous Improvement
CAP Infinity Intermediate is the 200-level version of the Continuous Improvement series created by CAAP that meets the PA Continuous Improvement directive. (60 min)
Civil Rights Training
By the end of the training, participants will have a solid understanding of civil rights requirements in Community Action programs and activities receiving federal financial assistance. They will be equipped with the knowledge and tools necessary to uphold civil rights, prevent discrimination, and create inclusive environments that promote equal opportunities for all individuals. (30 min)
Community Action 101
(90 min) The history and importance of Community Action is covered in these course materials. 
Connecting with Compassion: Mastering Customer Service
This course will introduce a practical, relatable, and non-judgmental approach to integrating healing-centered principles into customer service interactions. (45 min)
Creating a Customer Service-Driven Environment in Your Community Action Agency
 Participants will learn about the value of training on customer focus, active listening, problem-solving (both proactive and reactive), service knowledge, and professionalism. (45 min)
DEI Basics: Foundations
This course will introduce you to diversity, equity, and inclusion (DEI). By the time you’ve finished this course, you’ll be better equipped to understand the importance of DEI and take action to support diversity initiatives in the workplace. Topics covered in this introductory course include how we’re socialized in the world, how biases form, and how these factors affect how we think and act—and feed into various systems of oppression. (30 min)
DEI Basics: Taking Action
In this course, you’ll learn how the stories we tell ourselves impact our well-being. You’ll discover the power of the narratives we tell as individuals, within social groups, and through institutions, and you’ll explore ways to counter these narratives through specific examples and exercises. (30 min)
Exploring Diversity, Equity, and Inclusion
Diversity, Equity, and Inclusion, commonly referred to as DEI, are important to building both a happy, fulfilling workplace and a respectful, understanding society. This course is an introduction to DEI designed to create a base from which to grow. This introductory course will help you gain an understanding of what DEI looks like in real life. (30 min)
HIPAA Trainer
This training covers both the privacy and security requirements of HIPAA. The Privacy section discusses the disclosure of health information whether written, verbal, or in any other form. The Security section discusses the confidentiality, integrity and availability of electronic (i.e. computer) information. (60 min)
Home Visitor Safety in Community Action
This comprehensive Home Visitor Safety in Community Action course is designed to equip community workers, social workers, healthcare professionals, and anyone involved in home visitation with the essential skills and knowledge required to conduct safe and effective home visits. (60 min)
How to Recognize and Overcome Bias
The course delves into the brain's natural categorization processes and how these can lead to unintentional stereotyping and discrimination, affecting morale and productivity. By increasing awareness and applying these techniques, the course aims to foster a more inclusive, productive, and engaging environment, helping you overcome the effects of implicit bias in professional and social settings. (30 min)
Inclusive and Equitable Hiring and Management Practices
Inclusive and equitable hiring ensures the right talent is brought on board, contributing to a positive work environment, increasing productivity, and fostering diversity. Management practices must be in place to ensure the high-quality workforce is maintained to shape organizational culture positively. This course will help you understand the importance of using a DEI lens throughout the hiring and retention of employees. (30 min)
Microagressions
This course will help us figure out how to respond and react to microaggressions in a way that helps us become a stronger team. (30 min)
Plain Language
No one has ever complained that something was too easy to read—and that’s exactly the goal of Plain Language. This session will introduce the core principles and standards of Plain Language and show how they can transform your communication. You’ll learn practical strategies to make complex information clear, accessible, and engaging, ensuring your audience understands your message the first time. Whether you’re writing for clients, partners, or the public, Plain Language helps you connect more effectively and build lasting trust. (60 min)
Sexual Harassment Prevention
Using interactive materials and compelling stories, this comprehensive course covers how employees and managers can build and maintain a respectful workplace that’s free of harassment and discrimination. (60 min)
Stereotypes and AssumptionsIn this course, you will learn how stereotypes and assumptions can create blind spots and understand the role stereotypes and assumptions play in discrimination. (30 min)
The Community Action Agency - Healthcare Relationship
This program explores the dynamic relationship between Community Action Agencies and the healthcare sector, focusing on collaborative strategies that address social determinants of health. (45 min)
Time Management
The course includes understanding time management, best practices, identifying poor time management symptoms, methods for tracking time, time analysis techniques, and seven practical tips for effective time management at work. (60 min)
Understanding Bias
Diversity, Equity, and Inclusion, commonly referred to as DEI, are important to building both a happy, fulfilling workplace and a respectful, understanding society. This introductory course will help you gain an understanding of what DEI looks like in real life.  (30 min)
Workplace Culture
This course is designed to help align your understanding of how implementing a positive workplace culture can create and maintain a respectful and inclusive workplace for all.   (30 min)
Writing with Clarity: Enhancing Professional Communication
This course is designed to transform your written communication skills in the professional realm. This course begins by addressing common pitfalls that many encounter in workplace writing, from confusing language and grammar errors to ineffective structuring of ideas. (90 min)